It's not fun, but we've got some rules and guidelines!
PRE-ORDER POLICY:
Apparel items such as cardigans, sweaters, pullovers and hoodies are PRE-ORDER unless otherwise listed as 'ready to ship'. Items will go into production after the specified pre-order period closes. Production lead time is 6-8 weeks, with shipping lead time AFTER production being 4-6 weeks. Any delays in production will be communicated via email and social media. Order cancellations will not be processed after the pre-order period closes. Due to inventory being determined by what sizes are pre-ordered, we are not able to make returns or exchanges. All apparel items have a full measurement size chart, so please take a look at that before ordering.
CHOKER/ACCESSORY POLICY:
Chokers are HANDMADE and have a 3-week shipping time. We do our best to get them out before the 3 weeks is up, so we appreciate your patience! Choker purchases are NON-REFUNDABLE.
SHIPPING POLICY:
Be sure to read what the lead time is for the items you have purchased. If you have met the order minimum for free shipping, note that all items will ship together. If not, and you have pre-orders and chokers/ready to ship items in the same order, your ready-to-ship items will ship first. We are not responsible for shipping duties/taxes on international packages.
Estimated Shipping Times (without expediting, after processing time).
United States: 1-2 weeks
Canada: 2-3 weeks
Everywhere Else: 3-8 weeks
We are not liable for any lost or damaged packages. But if you have questions about your order, Please contact us at info@chubbdoll.com
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.